Terms of Use

1. Agreement and operator

These Terms govern use of review1m.in and the R1M application operated by Review1M, Kerala. By registering, signing in or using R1M, you agree to these Terms, the Privacy Notice and the Clinical and Service Disclaimer. If you do not agree, do not use the service.

You must be at least 18 and legally capable of agreeing. R1M does not yet support verified guardian accounts.

2. Service scope

R1M provides account, connection, questionnaire, messaging, follow-up-record, notification and external-document-sharing tools. Features may change, be suspended for maintenance or depend on third-party providers. We do not promise uninterrupted availability, a particular response time, a clinical outcome, or permanent availability of any external document.

R1M is not an emergency service or a substitute for direct clinical care. The detailed safety limitations form part of these Terms.

3. Accounts and security

• Provide accurate information appropriate to your account type and keep credentials confidential.
• Use only your own PID, DID, password, authenticator and recovery codes.
• Do not share authentication codes, bypass access controls, impersonate another person or automate abusive access.
• Promptly report suspected compromise and sign out from devices you do not control.
• You are responsible for activity conducted through your account until compromise is reported and reasonably acted upon.

Patient PIDs and doctor DIDs are identifiers, not proof of identity by themselves. Connections require the approval workflow shown in the service.

4. Patient responsibilities

Patients must provide information honestly, review the intended doctor before connecting or sharing, avoid unnecessary direct identifiers, and seek direct care when symptoms require it. Patients control external document selection and expiry but acknowledge that an authorised recipient may retain a copy or screenshot.

A patient must not rely on the absence of a message, alert or response as evidence that recovery is normal.

5. Doctor responsibilities

Doctor access is limited to appropriately registered professionals who complete R1M verification. Verification is an administrative control and not an endorsement, guarantee of competence or substitute for independent registration checks.

• Maintain valid registration, accurate credentials and appropriate professional indemnity arrangements.
• Access only connected patients for a legitimate care purpose and observe confidentiality and institutional policy.
• Use independent clinical judgement; review scores, alerts and documents in context.
• Do not imply that R1M is continuously monitored or promise response times the doctor cannot meet.
• Sign records accurately, use revisions rather than concealing changes, and share only information suitable for the patient.
• Comply with applicable medical ethics, recordkeeping, consent, telemedicine and prescribing requirements.

6. User content and permissions

You retain rights in lawful content you submit. You grant R1M a limited, non-exclusive permission to host, encrypt, transmit, display, back up and otherwise process that content only to operate, secure and improve the requested service and meet legal duties.

You must have the right to submit the content and must not upload unlawful, infringing, malicious, deceptive or unnecessarily identifying material. Questionnaire authors are responsible for originality, clinical suitability, images, scoring and licence information; public availability remains subject to administrator review and may be withdrawn.

7. Acceptable use

You must not:

• use R1M for emergencies, harassment, discrimination, fraud, unlawful surveillance or unsolicited promotion;
• probe, scrape, reverse engineer, overload, introduce malware or attempt unauthorised access;
• share another person's records without authority or re-identify a pseudonymous patient for an improper purpose;
• copy or disclose patient content beyond the authorised care, legal or safety purpose;
• misrepresent professional status, clinical review or platform capabilities;
• circumvent expiry, revocation, MFA, audit logging or other safeguards.

8. External services

Google Drive, email, browser push and other third-party services are governed by their own terms and privacy practices. R1M is not responsible for their independent acts, outages or policy changes. External links do not constitute endorsement. You authorise only the permissions displayed during the relevant workflow.

9. Suspension and termination

You may stop using R1M and submit an account or erasure request through Privacy and Access. We may restrict or suspend access to protect patients, investigate misuse, comply with law, address invalid professional registration, or maintain service security. Where appropriate, we will provide notice and a route to challenge the decision.

Termination does not automatically erase records that must be retained for clinical integrity, audit, security, dispute resolution, backup rotation or legal obligations. Provisions concerning confidentiality, records, intellectual property, disclaimers, liability and disputes survive as necessary.

10. Intellectual property

R1M software, branding, interface and original platform materials are owned by or licensed to the operator. Except for normal use of the service, no right to copy, modify, distribute or commercially exploit them is granted. Third-party questionnaires and materials remain subject to their stated licences.

11. Warranties and liability

To the maximum extent permitted by applicable law, R1M is provided on an “as available” basis without warranties of uninterrupted operation, error-free scoring, fitness for a particular clinical purpose or guaranteed security. Nothing excludes a warranty, remedy or liability that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct or other non-excludable obligations.

Subject to those non-excludable obligations, the operator is not responsible for independent clinical decisions, user-supplied inaccuracies, failure to seek care, unauthorised credential sharing, or third-party cloud/provider acts. Any proposed financial cap or allocation of indirect-loss liability must be completed by counsel before launch and is intentionally not invented in this draft.

12. Governing law and disputes

These Terms are governed by the laws of India. Subject to mandatory consumer, data-protection and other statutory forums, courts or tribunals at Kerala will have jurisdiction. Before litigation, contact info@review1m.in so the issue can be reviewed in good faith.

13. Changes and contact

We may update these Terms for legal, safety or product changes. Material changes will be notified in the application and will apply from the stated effective date; fresh agreement will be requested where required. Questions: info@review1m.in. Privacy concerns: info@review1m.in.